Last Updated: July 4, 2026

Welcome to Shehnai.pk and the Shehnai – Wedding Planner mobile applications (“Shehnai”, “We”, “Us”, or “Our”).

Shehnai.pk is Pakistan’s wedding marketplace that helps couples discover, compare, and connect with wedding vendors across the country. Our platform allows users to explore wedding venues, photographers, makeup artists, decorators, caterers, wedding wear designers, marriage bureaus, wedding planners, and many other wedding-related services through our website and mobile applications.

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you use our website, mobile applications, and related services.

By accessing or using Shehnai.pk or the Shehnai – Wedding Planner mobile applications, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.

1. About Shehnai

Shehnai.pk is an online wedding marketplace serving customers and wedding vendors throughout Pakistan.

Our platform enables users to:

• Discover wedding vendors
• Compare wedding services
• View photos and videos
• Read customer reviews
• Contact vendors directly
• Explore wedding ideas and planning resources
• Use wedding planning tools
• Browse wedding blogs and guides

Shehnai.pk does not provide wedding services directly. Wedding services are provided by independent vendors who list their businesses on our platform.

2. Information We Collect

Depending on how you use Shehnai.pk, we may collect different types of information.

Personal Information

When you register an account, submit an inquiry, contact us, or communicate with vendors, we may collect information such as:

• Full name
• Email address
• Phone number
• City
• Province
• Country
• Business name (for vendors)
• Wedding details (if voluntarily provided)
• Any information you submit through forms or messages

Providing this information is voluntary; however, some services may not function properly without it.

Vendor Information

If you register your wedding business on Shehnai.pk, we may collect:

• Business name
• Business description
• Business address
• Contact numbers
• Email address
• Website URL
• Social media profiles
• Business categories
• Services offered
• Pricing information
• Photos
• Videos
• Business logo
• Availability information
• Customer reviews
• Business documents (where applicable)

This information may be displayed publicly on your vendor profile.

Customer Information

When using our platform, customers may voluntarily provide:

• Wedding inquiry details
• Vendor enquiries
• Reviews and ratings
• Saved favourites
• Messages
• Feedback
• Contact requests

This information helps us improve the experience for both customers and vendors.

Automatically Collected Information

When you visit our website or use our mobile applications, certain information is collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Screen resolution
• Language preference
• Date and time of access
• Pages visited
• Time spent on pages
• Referral source
• Click activity
• App version
• Crash reports
• Diagnostic information

This information helps us improve website performance, user experience, and platform security.

Cookies & Similar Technologies

Shehnai.pk uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Keep you logged in
• Improve website performance
• Understand visitor behaviour
• Measure website traffic
• Improve search functionality
• Personalize content

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website features.

Mobile Application Information

When you use the Shehnai – Wedding Planner mobile applications, we may collect information necessary to operate the app effectively.

Depending on the features you use and the permissions you grant, this may include:

• Device information
• Operating system version
• App version
• Crash diagnostics
• Analytics data

Shehnai only requests permissions that are necessary for the proper functioning of the application.

Wedding Planning Tools

When using our wedding planning tools, such as checklists, budget calculators, guest planning tools, or other planning features, information you enter may be stored to improve your experience and allow you to continue planning your wedding across sessions.

Reviews & Ratings

If you submit:

• Reviews
• Ratings
• Comments
• Photos
• Videos
• Testimonials

that information may become publicly visible on Shehnai.pk.

By submitting such content, you grant Shehnai.pk permission to display it on our platform.

Contact Forms

When you contact us through:

• Contact forms
• Vendor enquiry forms
• Email
• Customer support

we may collect:

• Name
• Email address
• Phone number
• Message contents

This information is used only to respond to your enquiry and provide customer support.

3. How We Use Your Information

Shehnai.pk uses the information we collect to operate, improve, and protect our website, mobile applications, and wedding marketplace services.

We may use your information to:

• Create and manage your account.
• Display vendor profiles and business information.
• Connect couples with wedding vendors.
• Respond to customer enquiries and support requests.
• Improve our website, mobile applications, and user experience.
• Recommend relevant wedding vendors and services.
• Personalize content and search results.
• Send important service updates and notifications.
• Improve website performance and security.
• Detect and prevent fraud, spam, and misuse.
• Monitor website traffic and platform performance.
• Comply with legal obligations.
• Develop new tools and features for wedding planning.

We do not sell your personal information to third parties.

4. How We Share Your Information

Your privacy is important to us.

We only share information when necessary to operate our marketplace.

Your information may be shared in the following situations.

With Wedding Vendors

When you submit an enquiry or request information about a vendor, your contact details may be shared with that vendor so they can respond to your request.

This may include:

• Name
• Phone number
• Email address
• Wedding enquiry details

With Service Providers

We work with trusted third-party service providers who help us operate Shehnai.pk.

These may include providers for:

• Website hosting
• Cloud storage
• Analytics
• Customer support
• Email delivery
• Mobile app infrastructure
• Security monitoring

These providers may only access information necessary to perform their services on our behalf.

Legal Requirements

We may disclose information if required by law or when we believe disclosure is necessary to:

• Comply with legal obligations.
• Respond to lawful government requests.
• Protect our rights or property.
• Prevent fraud or illegal activities.
• Protect the safety of our users.

Business Transfers

If Shehnai.pk is involved in a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of that transaction.

If this occurs, users will be notified whenever reasonably possible.

5. Google Services

Shehnai.pk may use Google services to improve our platform.

These services may include:

• Google Analytics
• Google Search Console
• Google Maps
• Google Play Services

These services may collect information according to Google’s own Privacy Policy.

You can learn more by visiting: Google Privacy Policy

6. Third-Party Services

Our platform may include links to third-party websites, applications, or social media platforms.

Examples include:

• Facebook
• Instagram
• WhatsApp
• Pinterest
• TikTok
• YouTube
• Google Maps
• Vendor websites

We are not responsible for the privacy practices of these third-party services.

We encourage users to review their Privacy Policies before providing personal information.

7. Advertising

Shehnai.pk may display advertisements, sponsored listings, and promotional content.

Advertisers may use cookies or similar technologies to measure advertising performance.

These technologies are governed by the advertiser’s own Privacy Policy.

8. Analytics

We continuously analyze how visitors use our website and mobile applications.

Analytics help us understand:

• Which pages are most useful.
• Which wedding services are popular.
• How visitors navigate our platform.
• Website speed and performance.
• User experience improvements.

This information is generally aggregated and does not identify individual users.

9. Data Security

Protecting your information is important to us.

We use appropriate administrative, technical, and organizational measures to protect personal information against:

• Unauthorized access
• Data loss
• Misuse
• Alteration
• Disclosure

Although we work hard to protect your information, no method of transmission over the Internet or electronic storage is completely secure.

Therefore, we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services.
• Maintain vendor listings.
• Respond to customer enquiries.
• Comply with legal obligations.
• Resolve disputes.
• Enforce our policies.

When information is no longer required, it will be securely deleted or anonymized where appropriate.

11. Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Access your personal information.
• Update inaccurate information.
• Request correction of your information.
• Request deletion of your information.
• Withdraw consent where applicable.
• Object to certain types of processing.

To exercise these rights, please contact us using the contact information provided below.

12. Children’s Privacy

Shehnai.pk is intended for individuals who are at least 16 years of age or who are using the platform under the supervision of a parent or legal guardian.

We do not knowingly collect personal information from children under the age of 16. If we become aware that personal information has been collected from a child without appropriate consent where required by law, we will take reasonable steps to delete such information.

If you believe that a child has provided us with personal information, please contact us at info@shehnai.pk.

13. International Data Transfers

Your information may be processed or stored on servers located outside Pakistan by trusted third-party service providers that help us operate our website and mobile applications.

Whenever personal information is transferred internationally, we take reasonable measures to ensure that it is protected using appropriate security standards and in accordance with applicable privacy laws.

By using Shehnai.pk, you acknowledge that your information may be processed in countries where our service providers operate.

14. Managing Cookies

Most web browsers allow you to manage cookies through their settings.

You may choose to:

• Accept all cookies.
• Reject certain cookies.
• Delete stored cookies.
• Receive notifications when cookies are used.

Please note that disabling cookies may affect certain features of Shehnai.pk and may reduce your overall user experience.

15. Account Deletion & Data Requests

You may request to:

• Delete your account.
• Update your personal information.
• Correct inaccurate information.
• Remove your vendor listing (where applicable).
• Request deletion of your personal data, subject to our legal obligations.

Some information may be retained where required by law or for legitimate business purposes, including fraud prevention, dispute resolution, or legal compliance.

To request account deletion or data removal, please contact:

📧 info@shehnai.pk

16. Vendor Privacy

Wedding vendors who register on Shehnai.pk understand that certain business information is intended to be publicly displayed for customers.

This may include:

• Business name
• Business logo
• Business description
• Contact details
• Business location
• Service areas
• Pricing (if provided)
• Photos and videos
• Reviews and ratings
• Social media links
• Website URL

Vendors are responsible for ensuring that the information they submit is accurate, lawful, and up to date.

17. Customer Privacy

When customers submit enquiries through Shehnai.pk, their information is used only to facilitate communication with the selected wedding vendor.

Customers should avoid sharing unnecessary sensitive information when contacting vendors.

Any agreements, negotiations, or payments made between customers and vendors are conducted directly between those parties.

18. Third-Party Vendor Websites

Vendor profiles on Shehnai.pk may include links to external websites, WhatsApp numbers, social media pages, or other online platforms.

Once you leave Shehnai.pk, the privacy practices of those third-party websites are governed by their own policies.

We encourage users to review the privacy policies of any external website they visit.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our services.
• New features.
• Legal or regulatory requirements.
• Improvements to our privacy practices.

Whenever significant changes are made, the updated version will be published on this page with a revised “Last Updated” date.

Your continued use of Shehnai.pk after changes become effective constitutes your acceptance of the updated Privacy Policy.

20. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please contact us.

Shehnai.pk

🌐 Website: https://shehnai.pk

📧 Email: info@shehnai.pk

📞 Phone: +92 311 3638967

We will make reasonable efforts to respond to your enquiry as soon as possible.

Thank You

Thank you for trusting Shehnai.pk.

We are committed to protecting your privacy while providing a safe, transparent, and user-friendly wedding marketplace for couples and wedding vendors across Pakistan.

Our goal is to help you discover, compare, and connect with trusted wedding professionals while respecting and safeguarding your personal information.